SOP Library
Ask "How do I…?" and the answer is the procedure — the manual nobody reads, replaced by search.
every answer is a checklist
"How do I…?"
4 of 4 procedures
Customer disputes haircut
The procedure, exactly as HQ wrote it
Service recovery procedure — listen, don't defend
Refund authority: barber $0 · manager $75 · owner unlimited
Manager script (60 seconds, verbatim)
Complimentary-service rules
Document in the client's Fade Profile
A new manager on day one handles a haircut dispute like a ten-year veteran. That's the point.