Tenant Portal
What residents and commercial tenants see — requests answered in minutes, payments on autopilot, and no phone tag.
avg first response 22 min
Collected MTD
$2.4M
On-time payments
96.8%
71% on autopay
First response
22m
tenant requests
Open balances
$118K
collections running
Resident request flow
What a tenant sees when something breaks
New request
“AC stopped cooling this afternoon — it's 82° inside. Unit 412, Building 4.”
photo attached · entry permission granted Submitted
2:04pRequest received — classified Emergency (no-cool, FL summer).
2:09pVendor dispatched: Suncoast Air Co. · ETA 3:15p. Tenant texted.
2:26pPM desk notified · SLA clock 4h · owner dashboard flagged.
4:41pRepair complete — capacitor replaced. Photo proof + invoice filed to the property P&L.
Announcements
Broadcast by property, logged forever
AC repairs underway in Building 4Today
Our vendor is on site today between 1–5pm. Affected residents were texted a direct line to the PM desk.
Solara Riverview
Roof replacement — schedule & accessYesterday
Work begins next month, staged to keep all loading docks open. Suite-by-suite schedule attached.
Gateway Commerce Center
Pool resurfacing complete2 days ago
The pool and sundeck reopen Saturday. Thanks for your patience during the refresh.
Orange & Vine
Requests from the portal
4 recent
EmergencyAC not cooling — 82° insideSolara Riverview
HighWater heater leaking at baseOrange & Vine
RoutineParking-lot lighting: 8 fixtures outFowler Retail Commons
RoutineGarbage disposal jammedThe Banyan at Westshore